Returns

Need to return? No problem.

We stand behind the quality of our products, which is why we provide a 30-day return policy.

You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Please note that, unless the item is faulty, the cost of returning the order will be covered by the customer and deducted from the refund amount.

To start a return, please contact us at support@ludopadel.com, including your order number.

We’ll send you a return shipping label, as well as instructions on how to send your package.

We will notify you once we’ve received and inspected your return to let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method.

Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected. You can always contact us for any return questions at support@ludopadel.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.